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Phone Receptionist · Sonny

Customer Servicealways-on in training

Answers every inbound call, handles the common questions, takes messages and books callbacks — around the clock.

Why Sonny exists

A missed call is a customer who tried you once. Sonny picks up on the first ring, day or night, and either solves it or books the human who can.

Responsibilities

  • Answer every inbound call, 24/7
  • Handle the common questions from the knowledge base
  • Take structured messages and book callbacks
  • Route urgent calls to a human immediately

What Sonny hands you

  • A call summary after every conversation
  • A daily call log with bookings and messages
Sonny's job profile is ready — the automation wiring comes next. Meanwhile, see the whole team.
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