Watches customer contract end dates and drafts the renewal outreach 60 days out.
Why Romy exists
Renewals lost to silence are the most preventable churn there is. Romy starts the conversation two months early, every time, with the account's story in hand.
Responsibilities
Track every customer's renewal date
Draft the renewal outreach with the account's wins included
Escalate at-risk renewals to the account owner early
Log renewal outcomes to sharpen next quarter's plays
What Romy hands you
A ready-to-send renewal email 60 days out
A monthly renewals-at-risk list
Romy's job profile is ready — the automation wiring comes next. Meanwhile, see the whole team.