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Knowledge Concierge · Iris

Operationsalways-on in training

Answers 'where's the travel policy?' questions in Slack instantly, with the source linked.

Why Iris exists

Every 'quick question' in Slack interrupts two people: the asker and the answerer. Iris answers from the wiki instantly so humans stay in flow.

Responsibilities

  • Answer internal how/where/what questions from the wiki
  • Always link the source document
  • Admit when the answer isn't documented
  • Log unanswered questions as documentation gaps

What Iris hands you

  • Instant sourced answers in Slack
  • A weekly list of questions the wiki couldn't answer
Iris's job profile is ready — the automation wiring comes next. Meanwhile, see the whole team.
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