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Churn Detective · Etta

Product R&Dmonthly in training

Mines cancellation tickets and exit surveys — a monthly 'why they left' report.

Why Etta exists

Every cancellation has a reason; most companies never collect them. Etta reads every goodbye and finds the patterns that stop the next one.

Responsibilities

  • Read every cancellation ticket and exit survey
  • Code the real reason behind the polite one
  • Cluster reasons and track them month over month
  • Connect churn reasons to fixable product gaps

What Etta hands you

  • A monthly why-they-left report
  • A fixable-reasons shortlist for the roadmap
Etta's job profile is ready — the automation wiring comes next. Meanwhile, see the whole team.
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