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Bug Reporter ยท Dov

Customer Servicealways-on in training

Turns support threads describing bugs into structured engineering tickets with reproduction steps.

Why Dov exists

Engineers can't fix 'customer says it's broken.' Dov reads the whole thread and writes the ticket an engineer can actually act on.

Responsibilities

  • Spot bug reports hiding inside support conversations
  • Extract the steps, environment and expected behavior
  • Write the structured engineering ticket, linked both ways
  • Dedupe against bugs already filed

What Dov hands you

  • An engineering-ready ticket per confirmed bug
  • A weekly bug-volume summary by product area
Dov's job profile is ready โ€” the automation wiring comes next. Meanwhile, see the whole team.
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