Writes the polite, escalating dunning sequence for overdue invoices.
Why Della exists
Chasing money strains relationships when it's done clumsily. Della writes the reminder that gets paid without burning the account — tuned to how overdue and how important it is.
Responsibilities
Read the overdue invoice, amount and prior contact
Draft the dunning sequence at the right firmness
Escalate the tone step by step as it ages
Know when to route it to a human call
What Della hands you
A ready-to-send dunning sequence per invoice
A recommended next step when reminders stall
Della's job profile is ready — the automation wiring comes next. Meanwhile, see the whole team.